Our U.S. licensed therapists are considered out-of-network providers. For out-of-network U.S. based insurance, we are able to submit the claim for you so that you will receive reimbursement, but require full payment from you at the time of service. We can also provide you with a monthly statement of services if you choose to bill your insurance company directly for reimbursement. We would recommend contacting your insurance company to find out what mental health coverage your plan provides for seeing an out-of-network therapist. Most insurance companies in the U.S. will not reimburse for sessions with a provider that is not fully licensed in the U.S. In the event of a missed appointment or less than 24 hour notice given, you will be responsible for paying for the session as it does not qualify for insurance reimbursement.

If you are unable to attend a scheduled appointment, our policy is that you provide an advance notice of at least 24 hours by emailing your therapist. We allow up to two (2) appointments being canceled with less than 24-hour notice in case of a sudden illness or an emergency.

If the cancellation is made with less than 24-hour notice or if the scheduled appointment is missed without any notice, an invoice in the amount of the full session fee will be sent to you. We kindly ask that you pay your outstanding balance on the same day. If your therapist is able to reschedule the late-canceled or missed session within the same week, the late-canceled or missed session fee will be applied to the rescheduled session. If the fee is not paid, you will be required to pay it prior to the next scheduled session.

If you do not participate in your scheduled appointment without any prior notice of cancellation, the appointment is considered a “no-show”, and the full session fee will be charged to your credit card in the Client Chart or an invoice will be sent to you if you do not have a credit card on file.

If there are three (3) consecutive incidents of no-show without any follow-up communication attempts with your therapist, we will proceed with discharging you from all services.

Cancellations and incidents of no-show, especially those that are repetitive and frequent, will be addressed as potential clinical issues and barriers to your therapy service. Please know that you are always welcome to bring to your therapist any challenges you have with scheduling and/or the service frequency, so that a collaborative conversation can take place to best meet your needs and your therapist's availability.

Effective January 1, 2022, a ruling went into effect called the No Surprises Act, which requires practitioners to provide a Good Faith Estimate about out-of-network care.

The Good Faith Estimate works to show the costs that are reasonably expected for your health care needs for an item or service, a diagnosis, and a reason for therapy. The estimate is based on information known at the time the estimate was created.

Under Section 2799B-6 of the Public Health Service Act (PHSA), health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request, or at the time of scheduling health care items and services to receive a Good Faith Estimate of expected charges.

Once you make a service appointment with Healing Together Therapy & Wellness Center, you will be provided with a more detailed Notice of No Surprises Act Protection and your personalized Good Faith Estimate.